1. Our custom watches are NOT RETURABLE, but DO follow the conditions below. Please do your due-diligence before purchasing as we will not accept any returns based on accidental purchase, fitment, or changing of one’s mind.

2. One year craftsmanship policy for Hands, Bezel inserts, and Movements: This means that within one year if the hands become loose, bezel insert falls out, or the movement (automatic, not battery movements) stops, we will repair and replace (including shipping) at our expense.

3. 5 year repair policy: If you break it, we’ll fix it at a discount of 20% off plus parts, shipping/insurance not included.

4. 5 year update/mod policy: If you want to upgrade your timepiece, we will offer you a discount on labor at 50% off. All you’ll have to pay is for parts and shipping.

5. Although most of our watches are pressure (water) tested, we DO NOT warranty for water damage as most automatic watches use a screw-down crown and this is the buyer’s responsibility to ensure the watch fitted and secured properly.

6. On our email list? Bought a watch from us? Excellent! You’ll receive special discounts based on your affiliation with our company. The more you buy, the more you save!

Fraud and Theft

Our goal is to see ever single transaction completed in a satisfactory fashion for our clients. With this said, please be aware that Five-O-Watches has their own IN HOUSE investigative staff that overlooks each transaction for authenticity and security purposes. If at any time a flag is raised from your purchase such as invalid address, suspicious Paypal accounts, mismatched information, or any other suspicious activity, you may be contacted before we ship your purchase for verification. We also find it very important that you communicate with us if we reach out to you via email or phone call. This ensures we know who you are and can get your purchase to you safely and in a timely manor. Lastly, please be aware that we DO work with local law enforcement across the US and WILL prosecute against fraudulent purchases at the highest level possible.

Please Note: We are the original manufacturer/builder of this watch. All parts are FULLY licensed to us for the use and sale of our own custom builds. Five-O-Watches is not affiliated with Seiko, Omega, Citizen, Tudor, Rolex, or any other company in which our products may resemble or represent. All of our custom watches are designed solely by us and meant to be original works. Any similarities in design to any other watches are purely coincidental. Our builds are NOT intended to replicate any other company’s designs or copyrighted property. Any and all use of brand names (such as dial badges and/or logos) are purchased legally through aftermarket suppliers. Five-O-Watches does not assume any responsibility for any type of copyright infringement from the original suppliers of these parts. All suppliers are assumed to have permission from said companies to use their name and/or logos.

Payment

All payments are through Paypal. Mastercard, Visa, Discover, American Express can also be processed through Paypal.

Immediate payment is required. If you want to combine shipping on multiple purchases, please contact us before processing payment.

Sales tax of 6% will be charged for purchases sent to Michigan addresses.

Items will only be shipped once payment has been confirmed as received.

Returns

First and foremost we want our Five-O-Watch's customers to be completely satisfied with their buying experience. We try to post as many pictures as possible, and list any details that may effect a sale. All watches are extensively photographed and inspected prior to shipping and are in perfect working order, unless stated otherwise. If you have a problem with a watch you purchased, please refer to the warranty information above as we no longer accept returns

Please closely look over all photos and descriptions in listings before committing to a purchase.

We do NOT provide refunds for damages outside of our control including water damaged as mentioned above.

Shipping

We currently ship to the continental US. If you need international shipping certain terms and conditions will apply.

We hold no liability once watches have been given (with proof of tracking) to USPS or any other postal service we use. If this is a problem, you are more than welcome to have us add shipping insurance for an additional fee.

Buyer is responsible for the correct shipping address at the time of payment, and for any taxes, duties, import fees that may apply.

We ship with USPS only, within 1-2 business from the time of payment.

Shipping times by the carrier may be affected by volume (holiday season) and other circumstances (weather, pandemic, etc). You will be provided with a tracking number once package has shipped.

We will do discounted shipping on multiple items. Please contact us before processing payment.